When it's more than storm damage
This storm led to water, fire, and smoke damage
Most of us think of storm damage as tarped roofs and flooded homes and businesses.
But sometimes, it's a trifecta of damages.
This home suffered severe roof damage during a recent storm. That led to water soaking through attic insulation, wall insulation, and major sheet rock damage.
The wet materials in the attic caused the ceiling to collapse. Which then caused the HVAC system to fall through the damaged ceiling, starting an electrical fire.
The fire and firefighting efforts led to smoke and soot damage throughout the home.
What started as storm damage quickly became water, fire, smoke and soot damage.
And the homeowners didn't know where to start the cleanup process, until they called SERVPRO of Lawton.
Our team of restoration experts walked them through the process, explaining each step that would be taken to ensure their property was properly restored.
It was a long process. But we were there for them every step of the way.
When storm damage happens, call the trusted experts at SERVPRO of Lawton.
It could never happen to me
Severe storms create severe damage.
Today's forecasting technology warns us well in advance of upcoming storms.
Most of us get weather alerts on our smart phones, and we follow the local weather during storm season.
And we always think, "It could never happen to me."
But it does. Even with advanced warnings, and precautions taken, storm damage happens.
This customer shared her story while our team was onsite doing restoration.
They thought they were prepared for a storm, as they had so many times in past.
Until they heard loud, crashing noises in the middle of the night. Getting out of bed, they were surprised to find themselves knee deep in water, with more water pouring into the house from the ceiling and under the doors.
They went to the kitchen to ride out the storm and stayed on the countertops until the water began to recede.
It was a long night, and an even longer morning as they assessed the damage.
Not only was there severe damage to the home, most of the contents were also damaged or destroyed.
And they just kept saying to each other, "I never thought this would happen."
Storm damage does happen. When it does, call the #1 recommended restoration experts at SERVPRO of Lawton. We're here to help.
We're helping feed families this holiday season
Teaming up with Nissan of Lawton to help feed families in need.
You see it every year. Food banks and other non-profit organizations asking for help to fee those in need in our communities.
This year, we're seeing it more frequently. The pandemic has left many people without jobs, or with a lesser job that makes it hard to provide for their family.
And the organizations who provide help are desperate. Food supplies were almost non-existent for months, and what was received was not enough to provide help to an overwhelming number of people.
SERVPRO of Lawton is doing its part to help feed the hungry.
Our marketing representative, Dee Henry, is very active with the Lawton Fort Sill Chamber of Commerce and the Oklahoma Working Leaders.
Both organizations have multiple food donation programs, and we've supported every event.
And we will continue to help our neighbors in need.
Why choose SERVPRO? Because we're a part of this community, and we're truly here to help.
Giving back to our communities
Helping First Responders is a priority
Why choose SERVPRO of Lawton?
Because we live in this community, and we love supporting the programs and charities that help those in need.
And, because of COVID-19.
When our governor implemented a stay at home policy, most residents did just that.
Except our First Responders. They were at the forefront of this pandemic, and they had little information to keep them safe.
SERVPRO of Lawton reached out to all First Responders in Southwest Oklahoma and offered free proactive cleanings of their vehicles and offices.
Almost every agency responded, and our teams were busy working to provide them with a safe, clean unit.
There were a lot of tears at each location, both theirs and ours. They were so grateful that we were helping to keep their work areas clean and safe, protecting them and their families.
We continue to provide these cleanings to our First Responders. They respond when we call for help, and we respond to their calls.
Giving back to our communities. That's why you choose SERVPRO.
Basements are uncommon in Texoma
Basements attract water and mold.
Texoma has it's own weather patterns.
We could be facing borderline drought conditions, then flood due to heavy rainfall.
That's why few homes in our region have a basement.
The shifting grounds tend to crack the walls, allowing our higher water table to seep in and rain to pour in.
Take this basement. The homeowner had moved out and placed the property up for sale.
He also turned off the electricity.
Why does that matter? Because if you have a basement, you have a sump pump. And that requires electricity to pump water out of the space.
Thankfully, a realtor showing the property knew what the problem was, and how to fix it.
She called SERVPRO of Lawton. Our team of technicians extracted the standing water, established a drying protocol, and treated the area to prevent antimicrobial growth.
She also recommended the power be restored to prevent future issues.
Water damage? Call the restoration company the professionals use. Call SERVPRO of Lawton.
This agent knew to call SERVPRO
Water damaged flooring must be removed to dry this kitchen
We're accustomed to our agents calling when a customer suffers fire, water or smoke damage.
One call was different. The agent herself called to report water damage in her home, and she needed help.
Our team of expertly trained technicians met the agent at her home, and it was a mess.
The line to the ice maker had been leaking unchecked, and the damage wasn't discovered until they noticed the squishy floors.
Our team quickly began to move appliances and pull up the flooring to determine to size of the loss.
Layer by layer revealed wet materials in the kitchen and adjacent living room. All the new laminate floors had to be removed, as well as carpet, baseboards, sheetrock and insulation.
The drying process required 5 days to ensure it met our SERVPRO dry standards.
In the end, the agent said she had a new appreciation of our services. She had recommended us before, and will continue to do so.
We like good neighbors like that!
Leaking roof damages ceiling, walls and flooring
Large water volume causes ceiling to collapse
Customers often ask us which is the most common type of water leak.
Typically the toilet is the most frequent culprit. Followed by kitchen appliances and the hot water heater.
Followed by roof leaks, especially here in Texoma. Sudden thunderstorms and high winds leave roof damage that may go unnoticed until the next rainstorm.
This customer suffered a combination of those loss types.
The building was vacant during the pandemic. Numerous severe storms damaged the roof, allowing water to pour in.
That damage caused the ceiling to collapse, leaving wet materials on the carpet below.
And, because the building was vacant, there was no heat, causing frozen and busted pipes.
When a neighbor noticed water seeping out of the foundation, he called the owner, who called us.
We've seen a lot of damage, but this was bad. Large piles of wet and moldy insulation and sheet rock, on top of wet and moldy carpet.
The damage also affected the walls, requiring us to strip the building down to the studs and concrete flooring.
It was a large building, and it took time to remediate it properly.
When water damage is more than just a small leak, call the restoration experts at SERVPRO of Lawton.
Fire leaves tenant with nowhere to go
Fire damaged apartment is not safe for tenant
If you've ever been to the scene of a fire, you know the damage caused by the fire itself, as well as smoke, soot and water damage.
Typically, very little is left for the family to take with them. And what may be restorable must be properly cleaned before sending to a new family home.
This apartment fire was no different than many we see. Except the occupant was an elderly lady, with no family close by and no available units for her to relocate to.
The property manager contacted another (unrelated) complex to see if they could assist.
And they did. They offered an apartment free of charge for three months. The current property manager offered to take care of the restoration of her property. And the onsite handyman helped her gather a few essentials and drove her to her new home.
We are so proud to be a part of a community that cares, and is here to help their neighbors.
SERVPRO of Lawton. Together with our community, we can make fire damage "Like it never even happened."
Fire destroys home and garage
Fire damage leaves few belongings intact
One of our agents called to let us know a customer of his had suffered a major house fire and needed help.
Our team of expertly trained professionals went to inspect the loss and were stunned by the damage.
The left wing of the home was covered in soot and smoke damage. The entire middle section of the home was a pile of charred debris. And the right wing, which contained the garage, was barely standing.
Our technicians noted that the contents in the left wing would need to be packed up and moved out to our warehouse for cleaning and restoration.
The rest of the home was a complete loss.
Once we received the notice to proceed from the adjuster, we began the job of documenting each item and packing everything up.
All told, this customers contents were cleaned and restored within three weeks. We kept her property secured in our warehouse until she was ready for us to deliver them to her new home.
That was a happy day for everyone involved!
Fire damages fireplace, leaves apartment untouched.
Fire destroyed this chimney unit
When a landlord calls us about an apartment fire, we immediately think of a large amount of damage.
In this case, we were surprised that while the exterior of the unit suffered fire damage, the apartment itself did not.
As we inspected the property for smoke or soot, we realized the unit was clean and did not require our services.
The exterior of the unit had been inspected by the property manager and their contractor, and plans were already underway to remove the damaged areas.
When the manager asked how much he owed us for the inspection, we replied "no charge."
He was pleasantly surprised and very thankful that we responded quickly and were not charging him for the site visit.
And he assured us that if he ever needed any damage restoration services that he would definitely call us.
Why call SERVPRO of Lawton for your damage restoration needs? Because our services go beyond just restoration. We care about your loss, and we're here to help.