Lawton Fort Sill Chamber Redcoats back in action!
Redcoat Ambassador Denise Henry (right) welcomes new Chamber members.
As the Lawton Fort Sill Chamber gets back out into the community, our volunteer group of Redcoats jumps back into action!
We recently held a Ribbon Cutting for Anna's Mobile CPR and First Aid Training.
This new member brings something to the community we've never had: easy access to CPR and First Aid training.
While many companies require certification, it's always been a struggle to find a training professional with hours that are flexible.
Anna has found a way to incorporate the required online training with the hands on certification based on your schedule.
As a nurse, Anna knows the importance of maintaining required training. She also knows how difficult it is to find time to schedule it.
That's why she created this wonderful mobile program that will bring training to the community.
As a Redcoat Ambassador, it was a pleasure to welcome her to the Chamber family!
When it's more than just water damage
Mold growth after untreated water damage
We're often asked why we can't give an estimate over the phone based on the information the customer is providing us.
This picture explains it all.
We had a customer call to report a water leak. Squishy carpet, some standing water. She told us it probably just needed water extraction and some drying time.
She understood we couldn't give her an estimate without inspecting the damage, and let her know a technician was on the way.
Upon arrival, our technician noted the loss had happened "a few weeks ago."
Which was very evident from the visible growth on the flooring, sheetrock and other surfaces.
The customer then asked if we could inspect the basement, because she was concerned with possible damage.
And yes, there was damage. Significant damage. No longer water damage after "a few weeks."
Now it's mold damage. Severe mold damage.
Calls like this is why we offer free inspections. To see the whole picture, so we can better serve our customer's needs.
Intense smoke damage highlights wall decor
Fire and smoke damages nursery
What started as a quiet evening for a young couple and their baby soon turned dark and hectic.
Noise in the street drew their attention outside, where local police officers were staged around their property.
Scared and confused as to what was taking place, the couple retreated to the baby's room to protect their daughter.
Moments later, a tear gas cannister crashed through the window, and in the turmoil that followed a fire broke out.
After evacuating the property and visiting with officials, it was determined that the young couple was not in violation of any laws, and the incident was merely a mistake.
Not a normal course of events in the quiet towns of Southwest Oklahoma.
And certainly not what the homeowner expected to learn about the next day when she visited the property.
Thankfully, she called SERVPRO of Lawton to begin the fire restoration process.
Is it here? Is it there? There is water everywhere!
Searching for water leaks
You may not realize it, but not all water leaks are easy to trace.
When a large pool of water was discovered in the hallway, housekeeping was called in to clean it up.
Later that day, the water reappeared. So maintenance was called to locate the source. They checked all adjacent plumbing fixtures, the ceiling, and the HVAC system but could not find the leak.
As water continued to be a hazard in the hallway, the customer called SERVPRO of Lawton.
Our team arrived on site and again checked all the typical sources, but could not find a leak.
Utilizing our thermal camera, we detected a small wet spot on the fixed ceiling above the drop ceiling.
Next stop was the roof. After determining where the leak could be in relation to the hallway, our team found a roof drain that was not sealed and was indeed the cause of loss.
The right equipment, together with our expertise, resolved this water damage mystery.
Ribbon Cutting at Hearts That Care
Redcoats in action at Hearts That Care
Redcoats from the Lawton Fort Sill Chamber of Commerce are back in action!
Thirty two of us attended the Ribbon Cutting for Hearts That Care in Lawton, the most attendance we've seen since February.
Hearts That Care is a non-profit, volunteer clinic that provides medical, dental and vision care free for residents who do not have insurance.
They used to be housed in a small metal building that barely served their needs, but being a donation based organization that was all they could afford.
With grants and local donations, this clinic has raised 1.2 million of the 1.4 million needed to completely restore the new facility and provide medical care to more individuals.
As a Redcoat, I enjoy the opportunity to welcome new businesses and congratulate expanding businesses.
But this one stole our hearts. Their commitment and dedication to those less fortunate restores our faith in others.
Not an ideal way to start the day
Roof leak dampens morning enthusiasm
It's just after 5:00 am when my phone rings. One look at the caller ID, and I know it's not good news.
So instead of answering "good morning," I say "what happened?"
The caller is a business friend, so I know that an early morning phone call means she's in trouble.
And she's calling me for help.
What happened was a clogged roof drain and gutter system had failed, leading to water pouring into the attic above her closet.
The photo shows how the area looked when my technicians arrived to begin the drying and restoration process.
Thankfully, her quick thinking had minimized further damage, and we were able to remove wet materials almost immediately.
I checked in on her later that morning at her business, and we discussed the drying protocol over a freshly brewed cup of coffee.
I jokingly asked if she would answer her phone and deliver emergency coffee to my team in the future.
Her answer? "I'm not SERVPRO!"
Three strikes, but he's not out
The high gloss isn't the finish: it's water
They say bad things happen in groups of three.
For this customer, that may just be the case.
In March, he had to close his business due to COVID-19. After reimaging the space and flow, he was able to reopen and resume business under the new normal.
In April, a devastating storm blew out the windows on his home and destroyed his roof, leaving debris and water throughout his property.
Fast forward to July. Life still isn't quite back to normal, but the restoration work is done and he and his family are looking forward to a quiet summer.
Until one morning when he notices water standing in the sunroom. And pooling into the adjacent living areas that had just been restored.
With a deep sigh he picked up the phone and called his trusted professionals at SERVPRO of Lawton.
We helped him through the cleanup and restoration process before, and we did it again.
We're honored he continues to utilize our services, and we appreciate his referrals.
We also hope these are the final strikes 2020 delivers!
A candid letter to our customer's families
Your memories, carefully packed and safely stored
2020 has been a very stressful year for families.
Many of you don't live near a loved one, and the nationwide quarantine meant trips were cancelled and family reunions rescheduled.
For those with loved ones who were ill, this year was especially hard. You couldn't be there to hold their hand. You couldn't hug them and tell them you loved them one last time. And you couldn't attend their funeral when they passed away in peace.
But you could call SERVPRO to help with cleanup and move out services.
We want you to know that your loved ones' property was treated with dignity and respect. We said a prayer for your family as worked to document each item and carefully pack it into a box for storage.
We cried over your loss, and we cried again when we met you to deliver your loved ones' belongings.
We here at SERVPRO of Lawton want you to know that you matter. Your family matters. And your memories matter.
Throughout these difficult times, we are honored that you chose us to help.
Chamber Redcoats Support the Community
Chamber Redcoats enjoying lunch
SERVPRO of Lawton SMR Denise Henry is very active in the local Chamber of Commerce, including the Redcoats organization.
We are a team of volunteers who promote our local businesses, participate in chamber retention visits, attend ribbon cuttings and numerous other functions.
This picture was taken at a recent quarterly luncheon. Our first group luncheon since the pandemic hit.
And it was a blast! As Redcoats, we're used to being out and active in our community. We support each other, and we like our luncheons.
Although the mask ordinance is still in effect, once we were seated in the private meeting area we were allowed to take the masks off and see all the smiling faces.
That was a treat. So many months of being apart, or just seeing a masked face made us realize how much we missed seeing a smile.
I don't what your corner of the world is like right now, but I hope you take every opportunity to see friends and family and embrace the joy a smile brings!
Did you know we offer commercial cleaning services?
We have the specialized training and products to get your property back to business.
Take a look around your office. What do you see? More importantly, what does your customer see? Dirty light fixtures? Dusty surfaces? Stained carpeting?
If the dirt, grime and stains have become too much for your janitorial staff to handle, call the professionals at SERVPRO of Lawton.
We have the experience and equipment to deep clean carpets, tile and VCT floors, walls, cubicles, and draperies. We also offer a variety of specialty cleaning services including:
When you need it be clean, call us for a SERVPRO clean. We'll use the expertise of everyone under our roof to take care of everything under yours.
How can we help you? Call us at 580-699-2662.